Returns & Refunds Policy

Right to Cancel

We do not charge a return fee. However, additional courier costs caused by the customer (e.g., missed collection or incorrect address) may be deducted from the refund.

In the United Kingdom, you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014 to cancel your order within fourteen (14) days of receiving the goods. Returns of products are accepted within 14 days of receipt provided items are unused, in their original packaging, or have been slightly used and are in a resalable condition. Refunds for orders cancelled under the Consumer Contracts Regulations will be processed in line with your statutory rights.

Non-returnable items:

• Customized or bespoke products

How to Return a Product

To return goods, please follow these steps:

• Complete our Returns Form or contact our Customer Service to request a collection. Do not send items back before you receive a return reference or label from us.
• Provide your order number, collection address, and suitable collection dates when requested.
• Ensure goods are unused, in their original packaging, or have been slightly used and are in a resalable condition.
• Pack items securely in the original packaging to avoid damage.
• You can download the return form here.

Information required for return:

• Online order number
• Collection address
• Available collection dates

If a scheduled collection fails because you are not available at the agreed time, we may charge the direct additional cost of rebooking the collection and deduct this from your refund. We will notify you before any deduction.

Processing Refunds

We aim to inspect returns and process refunds within 1–2 business days of receiving the item(s). Refunds will be issued to the original payment method within 10 business days after processing (timing may vary by bank).

What Gets Refunded

We do not charge a return fee. However, additional courier costs caused by the customer (e.g., missed collection or incorrect address) may be deducted from the refund.

If the return is due to our error or a faulty item, we will cover all return postage and courier collection costs. We will provide a pre-paid returns label or arrange collection at no cost to you.

For non-faulty returns (change of mind, etc.), customers will need to use the return label included in the package. You will not be charged for returning the item, and initial standard outbound shipping costs are non-refundable unless the return is due to our error. If a scheduled collection fails due to an incorrect address or the customer not being available, any additional courier charges caused by the customer may be deducted from the refund; we will notify you prior to deduction.

All promotional or free items included in the original order must be returned to receive a full refund. If items are missing, we reserve the right to deduct their value from the refund.

Faulty Products

If a product arrives damaged or faulty, contact our Customer Service immediately and include:

• Photos of the damaged item
• Photos of any damaged packaging
• Order number (found in your order confirmation and My Account)
• Description of the defect
• Whether you prefer a replacement, repair or refund
• Part number(s), if applicable
• Collection address and suitable collection dates

Faulty Products within 30 Days

If a product develops a fault within 30 days of purchase, we will offer a repair, replacement, or full refund in accordance with your statutory rights.

Faulty Products within 1 Year

If a product develops a fault within one year (and the fault is not due to customer negligence), return the product with your order confirmation. We will provide a replacement or a full refund at no extra cost to you.

Return Policy for Non-Defective Products

Non-defective items may be returned within 14 days of receipt if they are unused, with original packaging, or have been slightly used and are in a resalable condition. Refunds for non-defective returns will include the product price only; initial outbound shipping costs are non-refundable unless the return is due to our error.

Contact

For questions or to start a return please visit Customer Service, download the Returns Form.