Free Shipping Bar Attributes
Privacy Policy
This privacy statement was last updated on March 13, 2026 and applies to citizens and legal permanent residents of the United Kingdom.
In this privacy statement, we explain what we do with the data we obtain about you via https://dirtzap.co.uk. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)1.1 Contact - Through phone, mail, email and/or webforms
1.1 Contact - Through phone, mail, email and/or webforms
For this purpose we use the following data:
- A first and last name
- An email address
- IP Address
- Geolocation data
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
1.2 Payments
1.2 Payments
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- A telephone number
- An email address
- IP Address
- Geolocation data
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
1.3 Registering an account
1.3 Registering an account
For this purpose we use the following data:
- Account name or alias
- An email address
- IP Address
- Geolocation data
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
1.4 To be able to comply with legal obligations
1.4 To be able to comply with legal obligations
For this purpose we use the following data:
- A first and last name
- Account name or alias
- An email address
- A home or other physical address, including street name and name of a city or town
- A telephone number
- IP Address
- Geolocation data
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
1.5 Deliveries
1.5 Deliveries
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Geolocation data
The basis on which we may process these data is:
Upon the provision of consent.
Retention period
We retain this data until the service is terminated.
2. Sharing with other parties
We only share or disclose this data to processors for the following purposes:
Processors
Name: VIVA
Country: United Kingdom
Purpose: Payment Processing
Name: DPD
Country: United Kingdom
Purpose: Shipping
Name: FedEx
Country: United Kingdom
Purpose: Shipping
3. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.
4. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
5. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
The security measures we use consist of:
- Login Security
- DKIM, SPF, DMARC and other specific DNS settings
- (START)TLS / SSL / DANE Encryption
- HTTP Strict Transport Security and related Security Headers and Browser Policies
- Vulnerability Detection
- Security measures of hardware that contain, or process personal data.
- ISO27001/27002 Certification
- Website Hardening/Security Features
6. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
7. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
8. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
9. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Commissioner's Office:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
10. Children
Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.
11. Contact details
BIODEMI LIMITED
Office 181, Unit 5 399-405 Oxford Street, Mayfair, London, W1C 2BU
United Kingdom
Website: https://dirtzap.co.uk
Email: help@ex.comdirtzap.co.uk
Phone number: +447898107987
Annex
Information We Collect and Use
As a customer of our online store, we collect and store personal information you provide during your checkout process. This may include:
- Personal Identification: Your name, email address, billing address, shipping address, phone number, and payment details.
- Browsing Information: Details of products you’ve viewed on our site, your IP address, browser type, and approximate location for the purposes of tax estimation and shipping.
- Account Information: If you create an account, we will store your credentials to streamline future purchases.
Use of Data
The information collected will be used to:
- Process your orders and manage payments.
- Communicate with you about your orders, including sending order confirmations and updates.
- Handle customer inquiries, returns, or complaints.
- Comply with legal obligations and resolve any disputes.
- Enhance our customer offerings and manage marketing communications as per your preferences.
Data Retention
We retain your personal data only as long as necessary for the purposes outlined above, and for compliance with legal obligations. For example, order history may be retained for [insert number] years for tax and accounting purposes.
Who Has Access to Your Data
Access to your personal information is restricted to:
- Administrators and Shop Managers who require this data to facilitate order processing and customer support.
- Any third parties that support our store operations, including, but not limited to, payment processors and shipping services.
Data Sharing
We may share your information with trusted third parties who assist us in operating our store and services. For example:
- Payments: We utilize Viva. When processing payments, relevant personal data, such as billing information and purchase amount, may be shared with them.
Cookies
Our website uses cookies to enhance your experience, including tracking cart contents and past product views. You may wish to consult our Cookie Policy for more detailed information about our use of cookies.