Free Shipping Bar Attributes
FAQ
Find answers to common questions about our products, services, and policies.
Shopping Information
There are a number of ways you can search for a product.
Simple browse through the categories at the top of the homepage and then refine what you are looking for by clicking on each section, spilt into either product types or branded types.
Alternatively, if you know exactly what you want, just type in the product code, product name or brand into our search facility (top right of the website) and we will find you everything related to your specific search.
Once you have found what you are looking for, click ‘add to shopping bag’, and when you’re done shopping, follow the on screen instructions to fill in your payment and delivery details.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
No, but setting up an account will make shopping with us much easier in the future. It allows you to order without filling in your details each time. You’ll also enjoy benefits like order tracking, a wish list, regular newsletters, exclusive discounts, and special offers.
You can sign up right now or start shopping immediately and create your account during checkout—whichever you prefer. Click here to sign up. Just follow the easy steps on the screen, and have your payment details and billing address ready
Every product featured on our website has an overview section that includes features, benefits, and specifications to help you purchase with confidence.
For more information about a product, please visit the Customer Reviews tab on the product page. These reviews are an excellent way for you to find specific details about items in our catalog.
If you can’t find the information you’re looking for, please contact our Customer Support Team. We’re happy to assist you! Also, be aware that if a product isn’t currently on our website, it may be out of stock or under review for new products.
As an online business, we act quickly to adjust our prices in response to trends, stock availability, and customer demand. Generally, we do not refund the difference.
Currently, you can pay using British Pound Sterling (£).
Once your card is authorized, payment will be processed immediately, and you will receive an email confirming that your order was successful.
If your card is not authorized, no payment will be taken. In this case, we recommend contacting your bank or card issuer to understand why the authorization failed.
Once you have signed up, you can log into your account at any time. After logging in, you can change your password, email address, delivery information, and card details.
If you haven’t visited us in a while, it’s a good idea to check your account to ensure all your details are up to date.
Click here to log in.
We offer a variety of payment options for your convenience. You can use any of the cards listed below or opt for a bank transfer. We take your security very seriously, ensuring that your details are safe with us.
Payment Options:
- Visa
- Mastercard
- Maestro
- Google Play
- Apple Pay
All credit and debit card transactions are subject to validation and authorization by both us and the card issuer to maintain security and prevent fraud.
To cancel your order under the Consumer Contracts Regulations (June 2014), please click here for detailed instructions on the cancellation process
Unfortunately, we are unable to amend an order once it has been submitted.
Please note that once your order has entered our dispatch process, we cannot make any changes, including cancellations. However, you can still return your order using our returns process for unwanted items.
If you wish to cancel your order, please contact our Customer Support Team.
We want you to shop with confidence and fully understand your consumer rights. There is a telephone and online service that offers information and advice on consumer issues, funded by the Office of Fair Trading and delivered in partnership with Local Authority Trading Standards Services.
Click here for more information.
For any help and support, please contact our Customer Support Team (Monday-Friday: 09:00 – 17:00, Saturday & Sunday: Closed).
Some products are special purchases with limited stock availability. In such cases, we recommend using our online search facility located in the top right corner of our site to find similar items.
If you have any other questions regarding our products, please contact our Customer Support Team.
Please click here to view our full terms and conditions.
You can access all your previous orders through the “My Account” section located in the top right corner.
- Click on the “Account” section.
- Enter your email and password in the “Sign In to Your Account” pop-up box.
- In the “Account Dashboard,” you’ll find a section for previous orders.
- Here, you can view or print PDF copies of your invoices.
Additionally, a link to your invoice is included in the order confirmation email sent to you after your order was placed.
If you are having trouble logging in, please contact our Customer Support Team.
Delivery Informtion
You can view and track your order via Order Traking, even if you are not a registered user. Please enter the order number or the email address used when placing your order.
As soon as your order is dispatched from our Distribution Centre, you will be sent an email to confirm that it is on its way. This email confirmation will be sent to the email address provided when placing your order. Once the order is dispatched, the goods will be delivered to you within the timescales provided at the point of ordering. If your order is trackable you can check delivery progress by logging into your Account.
You can access all of your recent orders and delivery information within My Account . You can also track the status of your delivery, if tracking is available, and reorder previous orders. There is more information about our delivery services here.
Alternatively you can speak to a member of our Customer Support Team.
We are sorry to hear that your goods have developed a fault. As we are sure you will appreciate, this is most definitely not what we wish for our customers.
To enable us to resolve this for you as quickly as possible, please provide our Customer Support Team with the following information:
- An image of the faulty goods for our investigations (if it is a visual fault)
- Part Numbers (if applicable)
- The online order number
- A description of the fault
- If you would prefer a replacement item (stock prevailing), or a refund
- What available collection dates are suitable for you
- Collection address
Please contact our Customer Support Team with this information. Our opening hours are 09:00 – 17:00 Monday to Friday. Closed bank holidays.
We are sorry to hear that you have received an incorrect item within your order. As we are sure you will appreciate, this is most definitely not what we wish for our customers.
To resolve this for you as quickly as possible, please provide us with an image of the incorrect item for our investigations. Our Customer Support Team will be happy to help you with a resolution.
Please confirm with the Customer Support Team convenient dates for collection and the collection address. Our collection services run Monday to Friday, 09:00 – 17:00; unfortunately, we are unable to provide you with a specific time slot.
Please also confirm to the team whether you would like a refund or a replacement, stock permitting. A replacement, if requested, will take 10 business days once the incorrect item has been collected and processed through our Distribution Centre. A refund, if requested, will be processed to the original payment method within 10 business days.
To ensure that you receive your items as soon as possible we will occasionally dispatch items separately. This will be marked clearly on your packaging note.
- Have you ordered more than one item? If you have more than one item on your order, please bear in mind that products may be sent out from multiple locations and so may arrive separately.
- Have you checked the status of your delivery via My Account? All of the information regarding your order, including any split deliveries, is available via the My Account section of our website. Please check the delivery notes for each part of your order to make sure you are not missing anything.
Standard deliveries are made in 2 to 8 business days after the day you place your order (excluding weekends and bank holidays). The cost of our Standard Delivery is £9.98, and your order will be sent via one of our couriers, depending on size and weight.
Your order can be delivered anytime between 08:00 and 19:00, and for security purposes, a signature will be required upon receipt.
If you are not available to take delivery of your order, the carrier will leave a calling card to enable you to contact your local delivery depot and rearrange delivery. Unfortunately, we cannot deliver on public/bank holidays or Sundays. Such deliveries will be made on the next working day.
For more information on deliveries, click here.
Unfortunately we are not able to deliver internationally. We hope to be able to do so in the future.
We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion. We use two couriers to deliver goods: DPD and Yodel. In addition some of our products are delivered by third party suppliers. We allocate the courier we believe will deliver your order to you in the quickest time depending on the size and weight of your order.
Whilst we do all that we can to prevent this, from time to time, orders can experience slight delays in courier networks.
Unfortunately, we currently do not offer a delivery service to B.F.P.O. addresses.
Sorry, but for security reasons we currently do not offer a delivery service to P.O. Box addresses.
Returns Information
Please click here to view our Returns Process.
Please click here to view our Returns Policy.
We will refund you for the goods you paid for, but not for the delivery charge, except in cases where the order was canceled under the UK Distance Selling Regulations or if the entire order was faulty.
If you can’t find your returns form, simply click here to access the relevant form and follow the instructions. Please make a note of your order and RMA number, as we need this information to process any return. Then, include the note in your parcel with the goods.
If you returned your parcel using Recorded Delivery or another trackable service, please provide us with the reference number when you contact us.
We apologize if we made a mistake while processing your request.
If you were expecting a replacement and received a refund instead, this may be because we were unable to exchange the item for what you wanted. In this case, we will automatically issue a refund so that you have the option to purchase an alternative product if needed.
If you were expecting a refund and received replacement goods instead, please contact our Customer Support Team.
If you believe a mistake has been made regarding your refund, please contact our Customer Support Team, who will aim to rectify the situation as quickly as possible. To reach our Customer Support Team, click here.
Please note that the following factors may affect the amount you have been refunded:
- The delivery charge, which is only refundable for canceled orders under Distance Selling Regulations or if the goods are faulty.
- Any discounts that were applied at the time of sale, which may no longer be applicable.
Please click here to view instructions on how to cancel your order under the Consumer Contracts Regulations (June 2014)
Technical Queries
When shopping with us or accessing your account, you need to sign in. If your email address or password is not recognized, please ensure you are using the same email address and password that you registered with.
If you can’t remember your password, simply enter your email address in the “Lost your Password” box on the sign-in page, and we’ll send you a reminder. You can change your password, main email address, or any other details at any time by signing into your account.
If you are experiencing any issues, we recommend ensuring that you have the latest updates and patches for your operating system. Windows users can find out more here.
If you continue to have problems, please contact our Customer Support Team, who can place the order for you and investigate the issue. To help us resolve the problem, please include as many of the following details as possible:
- Your operating system (e.g., Windows 10, Mac OS X).
- Internet browser (e.g., Internet Explorer 8, Firefox, Safari).
- The URL you were trying to access.
- The date and time the problem occurred.
- A screenshot using the ‘PrtScn’ (Print Screen) button, or copy and paste any error message that appeared on the screen.
If items are disappearing from your shopping basket, this is likely because our stock position has changed since you added the item. When this occurs, a message will appear in your shopping basket to inform you. It could also be due to using your internet browser’s ‘back’ button instead of selecting the ‘Continue shopping’ links on the shopping basket page.
If you are still experiencing problems, try clearing the cookies on your PC. Simply go to the ‘Tools’ tab on your internet browser, select ‘Internet Options’, then choose ‘Delete Cookies’ and click OK. You should then be able to start over.
Yes, it’s safer than ever. We utilize a highly secure online ordering system and are continuously researching and improving our software to ensure we provide the highest level of security at all times.
We employ SSL certificates from GeoTrust® for enhanced online security and trust, offering both 256-bit encryption and the True Site™ trust mark, which validates third-party website identity.
The presence of SSL ensures that communications (e.g., credit card numbers, names, and addresses) between your browser and our web servers are private and secure when the SSL session is activated.
If you are not receiving our emails or regular newsletters, you may be missing out on the latest offers, discounts, and new product information. One of the most common reasons for this is that your email software may be marking our emails as junk, sending them to your spam folder.
To prevent this, please add our store to your email address book. If you have already done this and are still not receiving the newsletter, check your registered email address in ‘My Account.’
If you need further assistance, please contact our Customer Support Team.
MasterCard SecureCode is a service that password-protects your MasterCard credit, debit or Maestro card details, to give added security when you shop online. They allow you to create a password that is known only to yourself, to use every time you use your Maestro card online. To register for MasterCard SecureCode all you need to do is follow the instructions next time you place an order with us. Alternatively, you can sign up by contacting the bank that issued your Maestro card directly. You’ll be asked to come up with a password (also known as a SecureCode) for your Maestro card. You only need to do this once then whenever you use the card online you will be asked to enter the password when you check out. To find out more information about these services visit the MasterCard SecureCode website.
We take your security and privacy very seriously. We do not share your details with anyone except for the parties involved in processing your order. For more information about our policy, please click here.
Some of our most popular products sell out quickly. To keep our offerings fresh, we regularly add new products, so you might find something similar to the one you were looking for.
Try browsing through our departments at the top of the webpage, and then refine your search by clicking on the relevant sub-sections.
Alternatively, you can enter the product name or brand into our search facility located in the top right corner of the website, and we will provide you with all related items.
Payments can be declined for various reasons. Please check your account details to ensure that your card information, such as the start date and card type, is correct, and that your billing address matches the address registered with your card.
If the problem persists, we recommend contacting your bank or card issuer. If you are still experiencing issues, please reach out to our Customer Support Team for assistance.